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Right choice for New Car Service

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Were you aware that you get to decide where your vehicle is serviced, maintained and repaired, at competitive prices

Considering getting the most out of the end of year car sales or want to welcome in the new year by having your new car serviced? Here is some sound advice from Phil Smith Automotive in Mildura.
  

Obtaining a new car is one of the major investments most people make, so you want to be sure to give it the care it deserves. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
  

There are a few other things to consider, such as who is the best choice to service your car.

You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
   

Were you aware that you get to decide who can service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee

Car dealers cannot force you to return a new car to the dealer where you originally purchased it for service or repairs. Provided the work is implemented to the manfufacturers specifications by a properly qualified person and uses respectable quality parts and fluids, the warranty stands. You have the right to choose who services your car.

With Repco Authorised Service you can tick all the boxes. Every Phil Smith Automotive mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Phil Smith Automotive mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.

Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Phil Smith Automotive will also only ever use fluids and lubricants that meet the specifications of the original carmaker.
  

If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end

Make sure you are aware of the distinction between extended, statutory and manufacturer warranties to ensure you make the right decisions when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be outweighed by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).

A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision. 

So be on guard for new car dealers who try to push the inclusion of “express” or “extended” warranties, often for free, when buying your new vehicle. Usually these ‘add-on’ warranties may include quite extensive restrictions or provisions, often in a way that is not immediately understood. Many times these agreements provide very little additional benefits over and above the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with the dealership that sold the vehicle.

Such agreements are very unlikely to call to your notice the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how far you may need to travel to get your car serviced or greater waiting times due to fewer available service locations or mechanics.

 

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.
  



  

Specialist Car Services